In addition to our comprehensive consulting services and mobility offerings, Synegys has taken a significant step forward by incorporating Artificial Intelligence (AI) into our mComply health technology platform. This integration allows us to leverage AI algorithms and techniques to enhance the analysis of data and automatically execute improved workflows for our clients. By harnessing the power of AI, mComply now offers advanced capabilities such as predictive analytics, machine learning, and natural language processing.
One of the key advantages of our AI-driven text messaging solution is that it only sends appointment reminders or medication reminders when it is necessary. For example, if a patient has a history of missing their medication at night, the system will send a reminder in the evening. This helps to avoid overwhelming patients with unnecessary reminders and improves the effectiveness of the reminders.
Our solution also uses natural language processing (NLP) to understand the content of text messages and extract relevant information. This enables the system to respond to patients in a more natural and intuitive way. For example, if a patient texts “I forgot to take my medication this morning,” the system will understand the request and send a reminder for the next dose period for the patient to take their medication.
Another key feature of our solution is the ability to automatically generate responses based on the content of the message and the context of the conversation. This helps to save time and improve efficiency by eliminating the need for manual responses. For example, if a patient texts “What time should I take my medication?” the system will automatically generate a response with the appropriate time based on the patient’s medication schedule.
Finally, our solution personalizes messages. A study may have many participants across the country, each having a unique dosage regimen (e.g. dose amount, dosing interval, treatment duration, dose schedule reflecting the appropriate time zone, etc.). mComply personalises messages to increase medication adherence and study compliance and improve the patient’s experience.
Key attributes of Synegys’ mcomply are: 1) customized AI-based solution to support a specific study protocol; 2) 1-way or 2-way messaging support service coverage by over 1,200 mobile operators in 200 countries; 3) validated and compliant system that includes 21 CFR part 11 software, HIPAA, EU 2016/679 GDPR (General Data Protection Regulation) and local text messaging regulations and local privacy laws; and 4) comprehensive solution delivery to include training, patient consent forms, support for Ethics Committee documentation and the like.
Improve medication adherence and overall study compliance in your trials / studies by using our AI-based health solution. Contact us to schedule a demo.