mHealth & Wellness - mHSM (mobile Health Services Management)

mHSM (Mobile Health Services Management) is a suite of services supporting mHealth and wellness outcomes. mHSM combines text messaging or mobile app technologies with business intelligence and AI to educate consumers, support treatment management, and automate tasks. These services, powered by the mComply platform, can be customized to meet any healthcare need and are accessible on all mobile phones. mHSM allows you to communicate with patients in real-time, improving quality outcomes, increasing access, and enhancing appointment and medication adherence. 

The use of mobile technology in healthcare, also known as mHealth, is growing globally and can be motivated by a variety of factors. In developing countries, mHealth can be used to address poor healthcare delivery infrastructure and manage communicable diseases, while in developed countries, it can be used to address rising healthcare costs and support the care of an aging population with chronic diseases.

What is mHSM?

mHealth Services Management is a suite of services (mPromote, mRemind, and mMonitor) that combines text messaging or mobile app with business intelligence and AI technologies to educate consumers, support treatment management, and automate tasks. mHSM is customizable to suit any healthcare need. 

Why use mHSM?

As mobile phones are always on, always connected and always with the patient, mHSM allows you to communicate directly with patients in real-time to improve quality outcomes, increase access and improve appointment and medication adherence. mHSM supports ALL mobile phones.

mHealth & Wellness Use Cases

The use of mobile technology to support the practice of medicine and public health, otherwise known as mHealth or mobile health, is growing all over the world. However this is driven by different motivations. In developing countries, poor and inconsistent healthcare delivery infrastructure and the challenge to manage prevalent communicable diseases increases reliance on mHealth (e.g. assist diagnosis, community health worker motivation and performance, data management, patient counselling, stock out alert, surveillance and training). Whereas in developed countries, mHealth will be a key factor to help address escalating healthcare costs associated with an increasing incidence of chronic diseases and an aging population.


mPromote allows you to improve communications reach and promotes medical education and awareness to large populations:

  • Prevention. Communicate prevention practices and health lifestyles.
  • Awareness. Provide healthcare information on vaccination and associated campaigns. Educate patients of care options and self-assessment.
  • Promotion. Show nearby medical facilities and providers, their hours of operation, waiting times and directions to get there.
  • Disease Alerts. Quickly notify and inform people in remote areas of what to do and how to react against disease outbreaks.
  • Support Services. Provide support to those with diseases and are faced with stigma and social discrimination.
mPromote utilizes the mobile channel to provide personalized, relevant medical information to individuals.


mRemind allows you to send timely, effective personalized messages to patients, caregivers and health workers:

  • Appointment Reminders. Schedule visits on our web interface and have reminders sent on when to attend, how to prepare, what to bring, how to confirm and/or how to reschedule.
  • Medication Adherence. Remind patients to take or apply medication and/or provide instructions on how to perform the activity.
  • Motivational Messages. Send inspirational and informative messages to motivate patients and remind them of the importance of adhering to treatment protocols.
  • Prescription Refill Reminders. Ensure patients have an adequate supply of medication.
  • Job Aids. Extend hospital services by providing remote / mobile  health workers with relevant treatment information (utilizing 2-way communications).
mRemind utilizes the effectiveness of text messaging to remind patients of their required activities. 97% of text messages are read… and read instantly.


mMonitor generally employs 2-way communications using text messaging or mobile app to collect remote patient information or health-related data and to send behavior interventions:

  • Data Collection. Use as a patient reported outcome tool to cost effectively collect information to analyze and view in real-time.
  • Monitoring. Monitor patient activity to ensure that they are performing the required activities (e.g. drug adherence, diary entry, etc.) at the required times.
  • Intervention. Escalation protocols are used to send reminders to patients if expected data is not submitted, or to send preventive care alerts to medical centers regarding health concerns.
  • Supply Chain Alerts. Communicate availability of key drugs to minimize stock outs.
  • Disease Surveillance. Collect timely and quality data from remote locations regarding disease outbreaks.
  • Authentication. Check the veracity of drugs through SMS validation or mobile app.
  • Telehealth. Communicate and interact with patients remotely in realtime.

mMonitor utilizes the availability of mobile phones to improve patient reporting compliance and to capture key information in real-time.

mHSM is Available across all Platforms and Devices

mHealth & wellness solutions need to be developed and configured according to patient preferences across technology devices and service. mHSM is customisable and configurable across all smartphone platforms (iOS, Android). Functionality can also be provided on feature phones (i.e. basic phones) using text messaging. Some examples of text messaging solutions are shown below.

Promote Awareness
Vaccination Reminder
Monitor Health
Job Aids
Manage Stockouts

mHSM is Available Worldwide

mHSM is supported by over 1,200 mobile operators in 200 countries and is fully compliant with local text messaging regulations, the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA), the EU Directive 2002/58/EC (ePrivacy), EU 2016/679 GDPR (General Data Protection Regulation) and the Food and Drug Administration Guidance for Industry Patient Reported Outcome Measures (December 2009).

Validated solutions are based on a secure text messaging platform or mobile apps to health organizations and development agencies around the world. Custom solutions can be developed leveraging our industry and technical expertise to create a seamless multi-level program tailored to specific patient populations.